If you’ve read our earlier post, Microsoft Dynamics 365 Introduction then you’ll now be aware of the exciting news about Dynamics 365 which will be replacing Dynamics CRM from the 1st […]
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All about data and Microsoft Dynamics 365
What is Dynamics 365? An Introduction
You may have seen the term Dynamics 365 banded about and wondered what everyone is talking about. Phrases like Dynamics 365 – bringing CRM and ERP together and transforming the face […]
Read MoreAre you missing out on insightful management information because of your current database?
“I don’t have access to all the database fields I need for my reports”
“Our reporting system isn’t very flexible and it doesn’t tell me what I need to know”
“I have to go back to our supplier each time I want a slight variation on a report, I want to do it myself!”
These are just some of the common issues we hear when discussing databases and reporting with business owners and managers […]
Read MoreIs your prospect database stifling growth?
Prospects are the lifeblood of business. Without prospect generation there would be no conversions and no fulfilment. In short, your business is powerless without this crucial heartbeat in place. We’re […]
Read MoreEmpowering your people through the CRM knowledge base
Good communication is a key ingredient in the success of your business. The quality of knowledge sharing between members of your team when delivering customer service influences the quality of […]
Read More5 top tips to maximise your CRM opportunity data…today!
Enquires and opportunities are at the heart of everything you do to grow your business. Maintaining good opportunity data provides more accurate reporting and increases your confidence in understanding your […]
Read MoreCRM User adoption – Why your business needs the best Outlook and CRM integration
Successful Customer Relationship Management (CRM) depends on two key things in a business, a deeply embedded culture of the importance of excellent customer relationship management and the right software tools to make this culture a reality in the day to day operations of a business […]
Read MoreTrack your CRM emails from Outlook on Windows or Mac, and your mobile and Outlook for the web with Microsoft Dynamics CRM 2016
If you demand the best from technology to support team collaboration and placing the customer relationship at the heart of your business, then you’ll likely want to integrate all your […]
Read MoreETHICS Series: Mapping your business processes for a more efficient and effective system
How can you replace an existing system with a new system when you don’t know exactly how the existing system works?
Mapping business processes is a part of requirements analysis, and is one of the most difficult but most important tasks of implementing an information system. Its difficulty is based on the size and complexity of the system being implemented, and the ability of users to specify their requirements. A system with multiple shared databases crossing different functional areas or global locations will clearly be a complex implementation, compared to a simpler implementation where a system with a single database is operated in one department […]
Read MoreThe key to your success and happiness – embracing technology to stay organised
What’s the main thing within your business that gives you that feeling of worry in the pit of your stomach? For me, it hits at times when I’m not as […]
Read More3 Top Tips to Setting and Monitoring Business Goals – The Key to Your Sustainable Growth
Success in business and life is a continuous journey. As with any journey, it’s important to set relevant destination points or markers along the way, to help guide you to […]
Read MoreHow to modify Global Search results to improve productivity in Microsoft Dynamics CRM
If you’re an existing user of Microsoft Dynamics CRM you may find it useful to modify the 3 fields displayed in the global search results. It helps users get access to the information they need quicker, which improves productivity […]
Read MoreAre your users really using your systems, or is there untapped potential in your teams?
It’s a thought provoking question, but if you use systems and processes to run your business, are any of the following true? Your team are not following processes consistently You’re […]
Read MoreMicrosoft Dynamics CRM 2016 wins CUSTOMER Magazine Product of the Year Award
Microsoft Dynamics CRM 2016 has been named as a Product of the Year by TMC, a global, integrated media company and publisher of CUSTOMER Magazine. The 2016 CUSTOMER Product of […]
Read MoreYour business flows better when communication flows better
Running a small business is hard. Fact. When you’re starting up you’re balancing the need to find and get new customers, against the need to deliver your product or service, […]
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