What Should You Look For in a Microsoft Dynamics 365 Support Contract?

Why do I need support? As you use Microsoft Dynamics 365 more, it will become a crucial part of your business. It’s a reliable platform, but occasionally you’ll need technical help with your system. Sometimes thing will go wrong with the system, sometimes your users will make mistakes and sometimes you’ll just want to ask […]

We Have Internal IT Support, Can They Implement Dynamics For Us? 

New business systems need both technological and cultural change; we think it’s worth working with specialists A common question we are asked is, “We have internal IT support. Can they implement Dynamics 365 for us?” The answer is yes, they probably could. If your internal IT team has experience in CRM systems, then they could […]

Do You Provide Ongoing Support? 

Great support is crucial to a system’s success People often ask if we provide ongoing support with Microsoft Dynamics 365. We absolutely do. We specialise in Microsoft Dynamics 365 for small businesses. It is imperative that our customers understand that support is available whenever they need it. Whether you work with a team of 5, […]

Does a New CRM Cause Disruption?

Are you worried about the amount of disruption caused by changing systems? Changing systems is painful, but it’s necessary if you want to grow and streamline your business When considering a new CRM system, you may worry about the level of disruption caused by changing systems. Now, this is a natural reaction when you change […]

What CRM Training do you Provide? 

Getting the right training for you is crucial. Off the shelf training just isn’t good enough. Many customers ask us about the training we provide for Microsoft Dynamics 365. The level of training we provide varies, depending on: We may also ask about other factors, such as your team locations. Do you have a local […]

Do We Have To Pay For Support?

When it comes to Dynamics support – you get what you pay for This video and article speaks about CRM support, but the principles apply to Field Service, Customer Service and Business Central Let me ask you a question. When your users have a problem, would you like them to have CRM support to service […]