This week Mark is shattering the myth of the software fairy
Read MoreCRM culture
I’ve Heard That A Lot Of CRM Projects Fail, Why Is This?
Why CRM projects fail and how to stop it happening in the future You may have heard about failed CRM projects. Why does this happen? There are often many reasons […]
Read MoreSave Time And Automate Your Processes With Dynamics 365 – AMS TV 20
Mark from All My Systems describes some of the ways you can use Dynamics 365 to save time and get clever with your day-to-day tasks
Read MoreWe Have Remote Staff. How Will They Access Our CRM system?
Keep field staff connected Many people ask us how their remote, field-based staff could access their CRM system. This is a key question because Microsoft Dynamics 365 is a […]
Read MoreEpisode 4 : Stop Wasting Time on Paperwork
Use templates and automation to save writing out customer details again and again
Read MoreEpisode 3 : Tracking After Sales Communications
How to give great customer service by using systems to keep in touch with customers once the sale has been made.
Read MoreEpisode 2 : Too Many Spreadsheets
Listen to what Mark has to say about how too many spreadsheets can affect your company growth
Read MoreEpisode 1 : Stop Throwing Money Away by Losing Leads
Businesses lose thousands by not having adequate systems in place to follow up leads. Here Mark gives you some ideas about how to improve your lead nurturing systems.
Read MoreAre Your Colleagues Actually Using the New CRM?
The reason many CRM systems and projects fail is because of poor user adoption. Ask yourself, right now, who is actually using your CRM? Are you confident in your answer? […]
Read MoreStop! Don’t Add Yet Another Spreadsheet Into Your Business
We’ve all been there – you need to capture some new data quickly… This time it’s contract renewal data. You turn to Excel. It’s a brilliant tool. It’s easy to […]
Read MoreEmpowering your people through the CRM knowledge base
Good communication is a key ingredient in the success of your business. The quality of knowledge sharing between members of your team when delivering customer service influences the quality of […]
Read MoreETHICS Series: Mapping your business processes for a more efficient and effective system
How can you replace an existing system with a new system when you don’t know exactly how the existing system works?
Mapping business processes is a part of requirements analysis, and is one of the most difficult but most important tasks of implementing an information system. Its difficulty is based on the size and complexity of the system being implemented, and the ability of users to specify their requirements. A system with multiple shared databases crossing different functional areas or global locations will clearly be a complex implementation, compared to a simpler implementation where a system with a single database is operated in one department […]
Read MoreETHICS Series: Maximising the fit between people and technology in your business
Become more efficient and effective, improve employee engagement and grow your business the sustainable way…too good to be true? Start reading our series of articles on ETHICS to find out more
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