Successful Customer Relationship Management (CRM) depends on two key things in a business, a deeply embedded culture of the importance of excellent customer relationship management and the right software tools to make this culture a reality in the day to day operations of a business […]Read More
All about data and Microsoft Dynamics 365
If you demand the best from technology to support team collaboration and placing the customer relationship at the heart of your business, then you’ll likely want to integrate all your […]Read More
How can you replace an existing system with a new system when you don’t know exactly how the existing system works?
Mapping business processes is a part of requirements analysis, and is one of the most difficult but most important tasks of implementing an information system. Its difficulty is based on the size and complexity of the system being implemented, and the ability of users to specify their requirements. A system with multiple shared databases crossing different functional areas or global locations will clearly be a complex implementation, compared to a simpler implementation where a system with a single database is operated in one department […]Read More
What’s the main thing within your business that gives you that feeling of worry in the pit of your stomach? For me, it hits at times when I’m not as […]Read More
Success in business and life is a continuous journey. As with any journey, it’s important to set relevant destination points or markers along the way, to help guide you to […]Read More
If you’re an existing user of Microsoft Dynamics CRM you may find it useful to modify the 3 fields displayed in the global search results. It helps users get access to the information they need quicker, which improves productivity […]Read More
It’s a thought provoking question, but if you use systems and processes to run your business, are any of the following true? Your team are not following processes consistently You’re […]Read More
Microsoft Dynamics CRM 2016 has been named as a Product of the Year by TMC, a global, integrated media company and publisher of CUSTOMER Magazine. The 2016 CUSTOMER Product of […]Read More
Running a small business is hard. Fact. When you’re starting up you’re balancing the need to find and get new customers, against the need to deliver your product or service, […]Read More
Excel, Word, other databases, contact systems, and sales management systems. Each time one of these becomes a key part of your business it can make business growth more difficult. We […]Read More
One of the great features of the Spring Update 1 for CRM Online 2015 (released May 2015) was the ability to personalise the look of CRM to your business. This […]Read More
Become more efficient and effective, improve employee engagement and grow your business the sustainable way…too good to be true? Start reading our series of articles on ETHICS to find out moreRead More
Every once in a while in the present, you look back with fond memories on something you experienced in the past. It may be an event, a film, a book, […]Read More
Is your customer data spread across files, documents, spreadsheets, subscriber and mailing databases, your CRM, finance and quoting system?
How many times do you store customer email or name, is it the same in each system?Read More
It’s worth taking the time to sit down and think about the journey a customer has with your business as part of the customer life cycle.
Who do they speak to and when? What correspondence do they receive? We use Amazon as a case study.Read More