Dynamics 365 has arrived…
That’s right, Microsoft Dynamics 365 is finally here and we couldn’t be more excited about the capabilities this product can offer. Dynamics 365 brings many
All about data and Microsoft Dynamics 365
That’s right, Microsoft Dynamics 365 is finally here and we couldn’t be more excited about the capabilities this product can offer. Dynamics 365 brings many
If you’ve read our earlier post, Microsoft Dynamics 365 Introduction then you’ll now be aware of the exciting news about Dynamics 365 which will be replacing
You may have seen the term Dynamics 365 banded about and wondered what everyone is talking about. Phrases like Dynamics 365 – bringing CRM and
“I don’t have access to all the database fields I need for my reports”
“Our reporting system isn’t very flexible and it doesn’t tell me what I need to know”
“I have to go back to our supplier each time I want a slight variation on a report, I want to do it myself!”
These are just some of the common issues we hear when discussing databases and reporting with business owners and managers […]
Prospects are the lifeblood of business. Without prospect generation there would be no conversions and no fulfilment. In short, your business is powerless without this
Good communication is a key ingredient in the success of your business. The quality of knowledge sharing between members of your team when delivering customer
Enquires and opportunities are at the heart of everything you do to grow your business. Maintaining good opportunity data provides more accurate reporting and increases
Successful Customer Relationship Management (CRM) depends on two key things in a business, a deeply embedded culture of the importance of excellent customer relationship management and the right software tools to make this culture a reality in the day to day operations of a business […]
If you demand the best from technology to support team collaboration and placing the customer relationship at the heart of your business, then you’ll likely
How can you replace an existing system with a new system when you don’t know exactly how the existing system works?
Mapping business processes is a part of requirements analysis, and is one of the most difficult but most important tasks of implementing an information system. Its difficulty is based on the size and complexity of the system being implemented, and the ability of users to specify their requirements. A system with multiple shared databases crossing different functional areas or global locations will clearly be a complex implementation, compared to a simpler implementation where a system with a single database is operated in one department […]
What’s the main thing within your business that gives you that feeling of worry in the pit of your stomach? For me, it hits at
Success in business and life is a continuous journey. As with any journey, it’s important to set relevant destination points or markers along the way,
If you’re an existing user of Microsoft Dynamics CRM you may find it useful to modify the 3 fields displayed in the global search results. It helps users get access to the information they need quicker, which improves productivity […]
It’s a thought provoking question, but if you use systems and processes to run your business, are any of the following true? Your team are
Microsoft Dynamics CRM 2016 has been named as a Product of the Year by TMC, a global, integrated media company and publisher of CUSTOMER Magazine.
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Manufacturing businesses know that it’s critical to improve process efficiency. The same goes for service and sales businesses. Shaving minutes off answering a query, checking
Microsoft’s Autumn 2021 Wave 2 updates give powerful new telephony capabilities to Dynamics 365 Customer Service Integrated voice channel now available in Omnichannel No need
Improvements coming to Dynamics 365 this Autumn
Microsoft have announced updates to Dynamics 365 and Power Platform As part of their biannual release plan. This Autumn’s wave 2 release includes features which
