Mark Pullar MSc MBCS
My 12 years’ expertise in IT and senior management roles enable me to troubleshoot your complex business problems and deliver long term solutions through technology.
I develop trusted partnerships with business owners who value the impact that a happy team has on improving productivity and achieving business goals.
As well as being a Professional Member of BCS, the Chartered Institute for IT, I have an MSc in Information Systems Management covering IT strategy, professional ethics and governance. I’m also a Microsoft Certified Professional in Microsoft Dynamics 365 with experience of implementing and configuring Microsoft Dynamics 365 and producing meaningful reports.
When I’m not growing the business I’m spending time with my family enjoying the outdoors, playing squash, reading plenty of books, writing articles to share knowledge, and generally getting the most out of life!
ETHICS and a holistic approach
Underpinning everything we do here at All My Systems is a strong belief in placing equal value on the human and technical needs of systems in organisations – it’s called the socio-technical approach.
ETHICS stands for Effective Technical and Human Implementation of Computer Systems and I closely followed the work of its founder, the late Enid Mumford. Having practiced these techniques in large organisations along with other agile and holistic based approaches with highly successful results, I now want to bring the approach to benefit small and medium sized organisations.
My 15 years’ expertise of continuously delivering customer service excellence in the Higher Education sector enables me to ensure we meet your expectations in a customer/supplier relationship.
As a business, the customer is at the heart of everything we do, my role in the team is to oversee the customer experience, making sure that all our customers are happy, and that we’re on track with their projects. I also have a real passion for designing better business processes and streamlining workflows to remove ‘pain points’.
I get a real sense of satisfaction when customers report back to us the amount of time their improved processes have saved them or how it’s improved their service to their customers.
When I’m not working I’m in wellies, walking the dog or looking after our horses and goats, and spending as much time outdoors as possible.
I’ve been working with websites and technology for over 20 years. Making technology work for people is the thing which is common throughout my work.
CRM systems give great scope to the digital marketer. Customer’s details, preferences and history can be stored and used to make intelligent decisions about what type of marketing would be most appropriate to send. CRMs also give exciting scope for automation, giving users more time and allowing broader reach.
I’m trained in Click Dimensions, a marketing automation tool for Microsoft Dynamics 365
At All My Systems, my work includes
- Using CRM systems for digital marketing
- Email marketing and automation using a CRM
Finance and Marketing Administrator
I’ve been working in office administration for 35 years and what a difference I have seen. From manual typewriters, then electric to DOS based computers. After a career break to look after my two children I ventured out into the marketplace again and discovered Windows! Since then I’ve learnt much about computers and software and how much easier office administration is when using well-made, powerful programs.
I’ve always been a bit of a perfectionist; I enjoy being organised and love to be involved in keeping admin and marketing running smoothly. I like to be a friendly and efficient voice at the end of the phone when a client rings with a query or a new lead calls. My main role at All My Systems is to help keep the finance systems running efficiently using Microsoft Dynamics 365 and Xero.
Outside of work then I’m happiest in the great outdoors either walking our Golden Retriever, Boris, or cycling (electric bicycle!) in the Yorkshire Dales where we are found most weekends with our caravan.
Sales and Marketing Director
My passion is helping people and businesses get the right solution or product for their organisation.
I’ve been in business development and sales for over 6 years. Now working within the IT sector, it’s easier than ever to offer a company an amazing solution that will help them sleep better at night and help their companies shine!
Away from the office I’m a huge football fan and I put a lot of time into my personal and professional growth.
I’m passionate about providing the best training in a way that works for each individual business. I deliver bespoke courses that get the most out of each delegate.
I have over 5 years’ experience as an IT Trainer, specifically with Microsoft Dynamics CRM, and love helping companies grow by streamlining their business.
Out of the office I enjoy reading and cats. Mostly cats!
I am a highly accomplished technical specialist, having spent the last 20 years helping private and public sector organisations realise their business potential through intelligent use of IT solutions.
Most recently I developed multiple award winning CRM systems underpinning multi-million pound contracts in the financial services sector. I now want to help small to medium sized businesses sort their business systems, properly.
I’m a qualified archaeologist and have a passion for bad B movies and all things motor sports.
I have always had a strong customer focus in the roles I have had over my working life; starting as cashier, then a savings and mortgage advisor with the Halifax Building Society in the 80s and 90s.
The organisation at the time, whilst a major UK financial institution, did give ‘local lads’ like myself the opportunity to develop a career, and the creep of computerisation into all aspects of the society’s operations gave me the chance to move into a junior analyst role at ‘Head Office’, a traditional route for IT career progression at the time.
Moving to more recent times, I have enjoyed a number of IT support roles in the facilities management industry with a focus on supporting a variety of CRM systems for large companies such as Bank of Ireland, Lloyds Banking Group, and Anheuser-Busch InBev
I have always considered IT Support as not only a technical role but a customer services role and I bring this approach to the way we service our customers at All My Systems
My main hobby is playing my cornet, and I have been an active member of the brass band movement for over 45 years. A recent acquisition of a camper van and a grown up family also allows myself and my wife time to enjoy cycling, walking and photography.
An enthusiastic Microsoft Dynamics NAV/Business Central consultant with over 5 years’ experience implementing NAV within the healthcare sector.
Now with AMS, I work alongside small to medium businesses transitioning from their current manufacturing and financial software over to Microsoft Business Central and assist with streamlining their business and improve their manufacturing productivity, efficiency and company financial records.
My primary interests are football and rock music, but I also enjoy the cinema and when able to find some free time in the evenings, try and catch up on latest series that everyone is talking about!
I have worked with Dynamics 365 for over 7 years, working with many versions, apps and in multiple business sectors.
My goal is to understand business needs, streamline their processes using Dynamics 365 and ultimately make them more efficient. I have a real passion for helping customers whether it is a support query or a solution build and All My Systems ensures that our number one focus is the customer, so we make a good team!
Outside of work I have a young son, so my spare time is spent introducing him to the great game that is rugby league and family days.