Delight your customers and build loyalty
- Close cases faster
- Retain customers
- Empower staff
Dynamics 365 Customer Service. Discover the #1 customer service desk software
The best service
Microsoft Dynamics 365 for Customer Service
Interact on customers' terms
Communicate across all channels & devices - voice, SMS, social media, email, instant messaging, chatbots, mobile, tablet and desktops.
Help customers help themselves
Customers want to solve problems themselves. Self service portals allow users to view your knowledge articles, diagnose issues and raise cases without contacting an agent.
Give agents a 360° customer view
Better customer knowledge means an efficient, personalised service. View a full history of customer interactions and preferences.
Learn from each interaction
Agents can feedback and share information after a support session. Use AI to make suggestions for common issues. Send surveys using Dynamics 365 Customer Voice
Track Insights and sentiment
Use AI to identify sentiment for each interaction and spot trends. Cluster topics to show areas for learning or improvement. Track performance against company KPIs
Give proactive service
With embedded IoT you'll be notified before your customer knows something is wrong. It's simple to monitor device health and set alerts in agent dashboards.
Take the workload off agents
Intelligent agents guide customers to the most appropriate support agents. AI driven Smart Assist guides agents to the information and actions they need for a quick resolution.
A platform for the future
A system which won't be outgrown. Benefit from Microsoft's regular updates and library of apps. Enjoy peace of mind, knowing your data is safe in the cloud.
Use Copilot to take the workload from your agents
Microsoft’s AI business tools free up time for agents to focus on top-quality service.
Search for and describe solutions intelligently
Route problems to the most appropriate agent
Diagnose and troubleshoot problems
Draft email responses
Copilot has helped Microsoft's own Customer service agents
See all you need to know about a case in one place
Your one-stop contact centre
With Omnichannel for Customer Service you can run a complete, integrated contact centre – all from one solution
Run your contact centre from Dynamics 365 Customer Service - no more fragmented solutions
- A switchboard in the cloud
- Easy to consult and transfer
- Voice transcription and call recording
- Real-time sentiment analysis
- Automated messaging
- Demand reporting in real time
- Supervisor tools
Connect in the way your customers want
- Web chat
- Voice
- SMS
How the voice channel works in Dynamics 365 for customer service
Take a load off your agents
Use intelligent bots to solve issues with no human input
What can I do with a chatbot?
- Answer routine queries - opening times etc
- Give personalised answers - "Where is my order?"
- Understand speech and respond intelligently
- Answer product queries
- Collect feedback
- Route customers to the best department
- Open customer services 24/7
Microsoft Power Virtual Agents
Easy to build sophisticated chatbots - no coding required
- Use on any channel - chat, SMS, WhatsApp...
- Connect with CRM or any external system
How to deliver customer service 24/7
Dynamics 365 Customer Service
How Colchester Council revolutionised its service to residents
Powerful, integrated reporting
AI powered upsell suggestions
Flexible service level agreements
Time saving document templates
with Dynamics 365 Customer Voice
» Find out more
Empower agents to help more customers and give a personal serivice
- Skill based routing
- Multi-session engagement
- 360 degree customer views
Make data-driven decisions to enhance your operations
- View resolution analytics and insights
- Understand resource usage
- Discover and react to trending topics
- Identify high performing agents
Get your demo of
Microsoft Dynamics 365 Customer Service
A systems guru will get straight back to you.
No obligation and No hard sell
Or call us to book on 01422 824831
email: hello@allmysystems.co.uk
