Delight your customers and build loyalty
- Close cases faster
- Retain customers
- Empower staff
Give the best service
Microsoft Dynamics 365 for Customer Service
Interact on customers' terms
Communicate across all channels & devices - SMS, social media, email, instant messaging, chatbots, mobile, tablet and desktops.
Help customers help themselves
Customers want to solve problems themselves. Self service portals allow users to view your knowledge articles, diagnose issues and raise cases without contacting an agent.
Give agents a 360° customer view
Better customer knowledge means an efficient, personalised service. View a full history of customer interactions and preferences.
Learn from each interaction
Agents can feedback and share information after a support session. Use AI to make suggestions for common issues.
Take the workload off agents
Intelligent agents guide customers to the most appropriate support agents and guide agents to the information they need for a quick resolution.
A platform for the future
A system which won't be outgrown. Benefit from Microsoft's regular updates and library of apps. Enjoy peace of mind, knowing your data is safe in the cloud.
Earn customers for life with a personalised service across all channels
Discover how Colchester Borough Council serves its residents better
Automatic case creation
Powerful, integrated reporting
AI powered upsell suggestions
Integrated user feedback
Flexible service level agreements
Time saving document templates
How great customer service turns around a social media issue
Whats it like to use Dynamics 365 for Customer Service
Get your demo of
Microsoft Dynamics 365 Customer Service
A systems guru will get straight back to you.
No obligation and No hard sell
Or call us to book on 01422 824831
email: hello@allmysystems.co.uk
