Voice calls in Dynamics 365
Adding phone calls in Dynamics Customer Service makes life easier for your team and better for your customers If your team is still juggling phones and CRM separately, it’s time to fix that. Dynamics 365 Omnichannel brings voice into Dynamics, giving you a single platform for customer conversations. Dynamics 365 Omnichannel, simplifies voice channel deployment […]
What is Omnichannel for Dynamics 365 Customer Service?
What does Dynamics 365 omnichannel customer service actually mean? Put simply we’re talking about giving customers many different ways of contacting you for support. Omnichannel customer service is also often used to describe a system which combines many channels in to a single stream. The single stream gives a seamless experience for customers and support […]
How a Web Portal Will Streamline Your Business
Save precious time and delight your customers by letting them access the information they need 24/7 What is a web portal? It’s a secure area of your website, where users can view and edit business data which is relevant to them. Users can view data, and you control exactly what they can see and update. […]
How AI is Changing Customer Service
Customers are expecting more, and Dynamics 365 AI now delivers AI-driven customer service solutions. When your customers contact you for help with a problem or for advice, the queries will come from many different channels, in many formats. Without a good customer service system to collate this knowledge, you can end up giving poor service […]
See Through Your Customers’ Eyes – AMS TV 53
This week, I’m talking about a way to help retain and delight your customers. Today, we’re talking about customer journey workshops. For those who are not familiar, these workshops are designed to completely transform a particular part of the customer journey within a business. It could be in sales, it could be in service, but […]
Social Customer Care – AMS TV 21
Mark from All My Systems talks about how to use social media channels to improve your customer service.
Help Your Customers Help Themselves – AMS TV 19
Mark from All My Systems talks about how you can improve your customer service by opening up your knowledge bank and by helping customers to share with each other. There are two groups you can share knowledge with Your colleagues Your customers Last week we talked about sharing knowledge with your colleagues, things like Customer […]
Make Life Easier for Your Field Service Team – AMS TV #5
Maximise job productivity, route optimisation, and use mobile devices to record notes and photos whilst onsite. Hi, I’m Mark, the managing director of All My Systems. In this episode of AMS TV, we’ll explore how you can streamline the operations of your field service team. Businesses that have technicians, engineers, or delivery drivers working in […]
How to Manage Service Level Agreements. Properly
Do you agree levels of service with your customers? Good customer service is no longer good enough, the best businesses deliver excellent service on time, every time… your customers expect this.
Tracking After Sales Communications: AMS TV 3
How to give great customer service by using systems to keep in touch with customers once the sale has been made. In this episode of AMS TV, we’re going to look at how businesses track their after-sales communications with customers. The Importance of Post-Sales Experience Whether your business is a professional services firm, manufacturer, charity […]