This week Mark is shattering the myth of the software fairy
Welcome to Episode four of AMS TV’s five-part series, where we delve into the crucial decision of whether to manage your business systems internally or enlist external help. This time, our focus is on culture.
Many businesses make the mistake of assuming that implementing a new system is as simple as picking one off the shelf and expecting it to work seamlessly. However, the reality often sets in after a few months, days, or even weeks when they realise that successful technology implementation goes beyond just the software itself – it requires a cultural shift within the company.
At the core of this cultural shift is ensuring that your team understands how the system supports their roles, improves productivity, and aligns with business objectives. Without this understanding, employees may resist the system, leading to data inaccuracies and operational inefficiencies, especially in larger teams.
Effective culture change is essential for the success of your systems project. It involves engaging employees throughout the process, identifying change champions within the business, and aligning the system implementation with business and customer-driven goals. Whether it’s enhancing proposal aesthetics, revamping customer service delivery, or meeting specific customer requirements, these changes should be driven by business needs, not just technology solutions.
Look forward to seeing you then, bye for now
