How a Web Portal Will Streamline Your Business

Save precious time and delight your customers by letting them access the information they need 24/7 What is a web portal? It’s a secure area of your website, where users can view and edit business data which is relevant to them. Users can view data, and you control exactly what they can see and update. […]

Managing Your Company Knowledge with Dynamics 365 – AMS TV 18

Mark’s talking about how Microsoft have brought knowledge management together with customer management to put all your business intelligence in one place Traditionally knowledge management and customer relationship management were separate business areas. Now more and more we’re seeing the two become integrated. First of all what do we mean by knowledge management?Well, simply, we’re […]

How Your CRM’s Knowledge Store Empowers Staff

Communication is Key Good communication within your team is crucial to delivering great customer service. The quality of knowledge shared when responding to customers affects service quality. Streamline Information Access Does your after-sales team need to check multiple documents or spreadsheets to answer a query? Do they speak to multiple people? If yes, response times […]