Microsoft updated their Dynamics 365 Online licencing plans in October 2019 and it’s left people a little confused.
We’re going to simplify things a little and concentrate on the area previously known as the Customer Engagement Plan
Previously…
The Customer Engagement plan included
- Sales
- Customer service
- Field Service
- Project Service Automation
for £86.20 per user / month
Now
The customer engagement plan is separated into apps
1) Every user must choose an app to get started
Microsoft call these Base Licences
Choose from these apps
| Sales | Enterprise £71.60 or Professional £49 (compare sales plans) |
| Customer service | Enterprise £71.60 or Professional £37.70 (compare customer service plans) |
| Field Service | £71.60 |
| Project Service Automation | £71.60 |
Prices are per user / month excluding VAT
or you can be a Team Member for £6 (this is a restrictive option, see more about it here)
2) Choose one or more extra apps (optional)
Microsoft call these Attach Licences
Choose from these apps – you can have more than one
| Sales | Enterprise £15.10 or Professional £15.10 |
| Customer service | Enterprise £15.10 or Professional £15.10 |
| Field Service | £15.10 |
| Project Service Automation | Can only be a base app |
Both Base and Attach licenses give you access to the same CRM features. The only difference is the pricing.
So, broadly speaking you’ll save money if you only need to use one or two apps. If you need to use more, you’ll probably end up paying more
Forms Pro and Customer Insights are priced separately.
The details are here
Your questions about the small print
What about other parts of the Dynamics 365 family?
If you want to licence other parts of Dynamics like Unified Operations (Finance, Supply Chain, Retail and Talent), you’ll need to buy a separate base licence.
What about Dynamics 365 on-premises?
The pricing above is for Dynamics 365 online. The pricing is different for on-premises. Microsoft have a guide here
What about the Marketing module?
The pricing is a little more complicated, see Microsoft’s pricing page
What about non-profits?
Microsoft have information here
Tell me about team member licences
With an $8 team member licence, you can
- Create, view, update or delete
- contacts
- activities
- tasks
- notes
- Update personal employee information.
- Use reports and dashboards.
There are full details of Team Member permissions in Appendices A and B of the Microsoft Licencing Guide
Can you give me some more details about the pricing?
You can download Microsoft’s 60+ page pricing guide here
Good luck!
