CastleHill Global

The Company

CastleHill Global, is a successful student advisory and placement consultancy based in Huddersfield, West Yorkshire.

CastleHill Global

Established in 2009, over the last 10 years they have grown from strength to strength placing thousands of students in mainly UK universities but also in Australia, New Zealand, USA and Canada.

Castle Hill Global partner and collaborate with over 100 institutions in the UK, USA and Australia

The Opportunity

Castle Hill Global has a great reputation for providing a prompt and efficient service to its prospective students. From time to time, their systems let them down.

As their team and student numbers grew it became difficult to control how and where their data was accessed and updated. There wasn’t a single system containing all the latest data – it was spread around several other systems. This made keeping track of student enquiries slow and prone to error.

The Solution

We analysed their processes and tailor-made a system to fit with exactly how they worked.

Castle Hill chose Microsoft Dynamics 365 because they trusted Microsoft to create a stable and reliable product.

All correspondence and documents are now in one place. Things don’t get lost so easily and work is more efficient

Hear from the customer

We’re in the business of helping prospective students to get places at universities.  Our students are often far away from us, so having a communication system which is robust and clear is very important to us.

We’re delighted with our new system.  Handling times for student enquiries have fallen by as much as 50%. We’ve noticed fewer queries, because we’re looking after students throughout along the placement process, thanks to automations and task reminders.”

Caitlin Batley, Student Admissions Manager

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