What are the Different Versions of Dynamics 365?
What is Dynamics 365? Dynamics 365 is a range of business applications designed to help organisations manage their operations, improve customer engagement and grow. If you’re not sure what types of business software are available, take a look at What Software Do I Need For My Business? The applications cover ERP (Enterprise Resource Planning) , […]
Can Dynamics 365 Scale With My Business Growth Plans?
Is your plan to: Ambitious growth plans like these are exciting but raise questions about whether your business systems can scale. Will your system be able to handle doubled, tripled or even 10x data volumes, user loads, and functionality needs? What makes a system scalable? As your company’s revenue, customers, employees, and global reach grows, […]
Is Dynamics 365 Sales Customisable to our Business Needs?
Yes! You’ll find the system can be tailored to your specific business needs. Its flexibility compares well with other similar CRMs First of all, lets look at what Dynamics can do without any customisations What can Dynamics do out of the box? Microsoft Dynamics 365 Sales was created to be an immediately deployable, comprehensive solution. […]
What Software Do I Need For My Business?
Choosing the right business software can be daunting. There are so many different options available, and it can be hard to know where to start. Here are some things to consider when choosing business software: As your company grows, you need to centralise your data and procedures. Business systems in their many forms will help […]
How to Create NPS Surveys in Customer Voice
The Net Promoter Score is a measure of how well your company is liked and its potential for growth. Microsoft’s form and survey software – Dynamics 365 Customer Voice lets you compose and distribute surveys which include NPS questions. You can then use Microsoft Dynamics 365 Customer Insights (Marketing) to send these surveys to your […]
Fixing Broken Business Processes: A Practical Guide
Broken processes cost time, money and energy. When systems don’t fit the way people work, staff create workarounds, data becomes unreliable, and frustration grows. With the right improvements, you can reclaim wasted hours, boost productivity, and build happier, more motivated teams who trust the tools they use.
Embrace CRM for Business Growth: Why Spreadsheets Limit Your Business Growth
Excel, Word, databases, contact systems, and sales management systems… Every time you use one of these in your business, it limits your growth. Instead, consider a CRM for your business growth to streamline and boost efficiency. We find that businesses who have robust systems in place to manage sales orders, opportunities, marketing activity, and customer […]
Give Your Customers The Best Experience – AMS TV 25
In this edition Mark talks about how important it is to give customers a consistent, high quality experience. He looks at how mapping customer journeys will help you find and fix problems. In this episode of AMS TV, I want to talk about the importance of customer journey mapping and how it impacts the experience […]
Why Microsoft and Why Dynamics?
When you’re choosing a CRM supplier you want one with a great track record and one who invests in their software Why Choose Microsoft? Well, it makes sense if you already use Windows, Microsoft Office, or Microsoft Outlook. If you prefer working with an established company without the concern of instability or financial risk, then […]
Will CRM Cost Me More In The Future?
There’s more to costs than just the price of a system Often when discussing CRM systems with others, people will ask, “Will CRM cost me more in the future?” One way we respond is with a different question: “Where do you want your business to be in the future?” If you are not investing, improving […]
So, You Think Dynamics 365 is Not for Small Businesses?
It’s happened again… Another small business (SMB) owner I met lost hours of their life fixing a spreadsheet. They couldn’t understand how costs on the Excel estimate were different to the ones in the Word proposal. It’s easy to get your numbers in a mess when you’ve got lots of separate calculations. I hear it […]
How to Improve Data By Consolidating Your Systems
So you’ve assessed whether your data is good, bad or downright ugly. Hopefully you’re heading towards the good data league or are there already! Where do you go from there…? Introducing the Great Data League… Reducing the number of systems in your business How do you get there? The Great Data League is about simplifying […]
10 Ways Your Prospect Database is Hindering Growth
Most systems can record basic prospect details and schedule a follow up call. A good follow-up system is helpful, but it can become less effective as your team grows. When you hire new staff, they might have different ways of working and saving data in the prospecting system. They may also update this data at […]
3 Top Tips to Setting and Monitoring Business Goals – The Key to Your Sustainable Growth
Success in business and life is a continuous journey. As with any journey, it’s important to set relevant destination points or markers along the way, to help guide you to where you want to be and when you plan to arrive. Markers also let you stop and pause for a moment to reflect on the […]