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Is Dynamics 365 Reliable?

If you’re considering a new CRM, there’s one big question – can I rely on this system being available when I need it? Downtime is unacceptable in today’s fast-paced world.

So how reliable is Microsoft Dynamics 365? Let’s explore how Dynamics stacks up.

Microsoft’s proven reliability

With over 40 years delivering business solutions, Microsoft has a strong track record you can rely on. Their experience of building enterprise-grade software make sure Dynamics 365 is equipped for mission-critical needs.

Microsoft building

Built on a secure, stable cloud foundation

Dynamics 365 is powered by Microsoft Azure – an enterprise cloud ranked #1 in availability and uptime. The advantages are:

Azure - reliability
  • Globally distributed datacentres provide redundancy
  • Sophisticated monitoring tools maintain continuity
  • Azure DevOps enables robust testing to minimize bugs
  • Guaranteed 99.9% monthly uptime with compensation if missed

You get the reliability and resilience of Microsoft’s cloud infrastructure.

According to a 2022 TrustRadius survey, 86% of Dynamics 365 users gave the platform a high rating for availability and uptime.

Regular updates without disruption

Dynamics 365 benefits from monthly updates to add new features and improvements. Importantly, these updates happen seamlessly:

  • Rigorous testing ensures quality and stability
  • Changes are deployed without system downtime
  • Minimal disruption to your business workflows

You gain continuous improvements with no interruptions to daily operations.

Enterprise-grade security included

Microsoft secures Dynamics 365 to rigorous enterprise standards. Measures include:

  • Azure security protects against threats
  • Encryption of data both at rest and in transit
  • Granular role-based access control
  • Ongoing third-party validation of security practices

There are multiple layers of protection for your data.

Adheres to your data compliance needs

Dynamics 365 gives you the flexibility to configure the system to comply with regulations like GDPR, through:

  • Auditing and logging of access and changes
  • Data residency controls
  • Export tools for data subject requests
  • Threshold-based retention policies

Positive user feedback on reliability

In the digital world, user feedback is a goldmine. People are quick to share their experiences, good or bad. With Dynamics 365, the positive stories shine through. Countless business owners have shared their success stories, praising the reliability and impact of the CRM. These real-world testimonials aren’t just words; they’re a testament to the real difference Dynamics 365 can make for your business.

  • 86% satisfaction rating on TrustRadius reviews
  • Users praise uptime and fast performance
  • Minimal unplanned downtime reported
  • Customers switching from Salesforce report improvement

Real experiences back up the system’s reputation.

Resilience against data loss

Dynamics 365 has safeguards in place to protect your data against loss:

  • Geo-distributed datacentres create redundancy
  • Regular automated backups ensure recoverability
  • High availability designs maximize uptime
  • Options for disaster recovery as a service (DRaaS)

Multiple layers of protection give you confidence.

Read about how Microsoft Dynamics 365’s resilience has helped a Ukrainian power supply company

Microsoft’s ongoing support

A huge resource pool makes sure any issue gets resolved quickly:

  • Large dedicated engineering teams
  • 24/7 system monitoring and response
  • Advisory services help optimize configuration
  • Entire focus is maximizing customer uptime

Microsoft takes end-to-end responsibility for reliability.

To summarise, Dynamics 365 provides the reliability today’s businesses demand. Backed by Microsoft’s cloud infrastructure, security, resilience, and support, you can trust Dynamics 365 to always be available for you.


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