Communication is Key
Good communication within your team is crucial to delivering great customer service. The quality of knowledge shared when responding to customers affects service quality.
Streamline Information Access
Does your after-sales team need to check multiple documents or spreadsheets to answer a query? Do they speak to multiple people?
If yes, response times will be slower. Also, different responses to the same question can happen. This affects quality and customers’ views.
Centralised Knowledge Base
Imagine storing all service issues in one system. The system links issues to customer and contact records. All customer data is in one place. Any team member can see contact history, open and resolved requests, and how it was fixed.
Say each team member handles 10 issues daily.
Imagine they can also access many articles about your business, products and service. These quickly show similar issues and solutions.
Knowledge base articles in Dynamics 365 help your team. Use the publishing process to ensure accuracy. The team can search to find helpful articles. They can see similar resolved requests and the article used.
Boost Service Delivery
Empowering your team through the Dynamics CRM knowledge base improves customer service.
It standardises answers to frequent questions.
It speeds up responses.
It builds confidence in answering requests.
Get Started
Contact us today to use Dynamics CRM knowledge base for excellent customer service.
