What we do
All My Systems is an IT consultancy offering system connectivity and delivering customer insight.
Mark Pullar MSc MBCS
My 12 years’ expertise in IT and senior management roles enable me to troubleshoot your complex business problems and deliver long term solutions through technology.
I develop trusted partnerships with business owners who value the impact that a happy team has on improving productivity and achieving business goals.
As well as being a Professional Member of BCS, the Chartered Institute for IT, I have an MSc in Information Systems Management covering IT strategy, professional ethics and governance. I’m also a Microsoft Certified Professional in Microsoft Dynamics 365 with experience of implementing and configuring Microsoft Dynamics 365 and producing meaningful Microsoft CRM reports.
When I’m not growing the business I’m spending time with my family enjoying the outdoors, playing squash, reading plenty of books, writing articles to share knowledge, and generally getting the most out of life!
ETHICS and a holistic approach
Underpinning everything we do here at All My Systems is a strong belief in placing equal value on the human and technical needs of systems in organisations – it’s called the socio-technical approach.
ETHICS stands for Effective Technical and Human Implementation of Computer Systems and I closely followed the work of its founder, the late Enid Mumford. Having practiced these techniques in large organisations along with other agile and holistic based approaches with highly successful results, I now want to bring the approach to benefit small and medium sized organisations.
My 15 years’ expertise of continuously delivering customer service excellence in the Higher Education sector enables me to ensure we meet your expectations in a customer/supplier relationship.
As a business, the customer is at the heart of everything we do, my role in the team is to oversee the customer experience, making sure that all our customers are happy, and that we’re on track with their projects. I also have a real passion for designing better business processes and streamlining workflows to remove ‘pain points’.
I get a real sense of satisfaction when customers report back to us the amount of time their improved processes have saved them or how it’s improved their service to their customers.
When I’m not working I’m in wellies, walking the dog or looking after our horses and goats, and spending as much time outdoors as possible.
I’ve been working with websites and technology for over 15 years. Making technology work for people is the thing which is common throughout my work.
CRM systems give great scope to the digital marketer. Customer’s details, preferences and history can be stored and used to make intelligent decisions about what type of marketing would be most appropriate to send. CRMs also give exciting scope for automation, giving users more time and allowing broader reach.
I’m trained in Click Dimensions, a marketing automation tool for Microsoft Dynamics 365
At All My Systems my work includes
- CRM development
- Using CRM systems for digital marketing
- Email marketing and automation using a CRM
Finance and Marketing Administrator
I’ve been working in office administration for 35 years and what a difference I have seen. From manual typewriters, then electric to DOS based computers. After a career break to look after my two children I ventured out into the marketplace again and discovered Windows! Since then I’ve learnt much about computers and software and how much easier office administration is when using well-made, powerful programs.
I’ve always been a bit of a perfectionist; I enjoy being organised and love to be involved in keeping admin and marketing running smoothly. I like to be a friendly and efficient voice at the end of the phone when a client rings with a query or a new lead calls. My main role at All My Systems is to help keep the finance systems running efficiently using Microsoft Dynamics 365 and Xero.
Outside of work then I’m happiest in the great outdoors either walking our Golden Retriever, Boris, or cycling (electric bicycle!) in the Yorkshire Dales where we are found most weekends with our caravan.
Sales and Marketing Director
My passion is helping people and businesses get the right solution or product for their organisation.
I’ve been in business development and sales for over 6 years. Now working within the IT sector, it’s easier than ever to offer a company an amazing solution that will help them sleep better at night and help their companies shine!
Away from the office I’m a huge football fan and I put a lot of time into my personal and professional growth.
I’m passionate about providing the best training in a way that works for each individual business. I deliver bespoke courses that get the most out of each delegate.
I have over 5 years’ experience as an IT Trainer, specifically with Microsoft Dynamics CRM, and love helping companies grow by streamlining their business.
Out of the office I enjoy reading and cats. Mostly cats!
Having worked in IT for over 20 years, my career has spanned many different roles from support all the way to department head. However one thing is constant, the wrong system or poor adoption can have a huge impact and this is something that I’ve worked hard to avoid, by ensuring that systems are fit for purpose and user engagement is high.
My goals are to deliver effective systems which provide end user benefits at all levels of the organisation time after time. With clear engagement throughout the lifecycle of an implementation and beyond, we can deliver systems that will allow you to deliver your business goals effectively.
Over the last 10 years I’ve worked in multiple industries with CRM driving business benefits in service management, customer engagement and business development. In my previous role, working for a leading UK plant hire company, I helped implement Dynamics 365 across a user base of over 350 active users.
When not in work, I spend my time debating the latest Marvel theories with my eldest daughter, attending dance recitals with my youngest daughter, or planning for the next holiday to the USA with my wife.
My desire to help individuals and companies become the best they can be feeds my passion for developing CRM systems which streamline and benefit companies of all sizes. My background is in small businesses growth; helping companies take a proactive rather than a reactive approach.
I have worked with Microsoft Dynamics CRM/365 systems for the past 5 years and to date it never fails to surprise me with its latest updates bringing out more and more functionality which can aid businesses of all size to succeed.
When I am not researching the newest processes and updates that Microsoft have bought out, I enjoy dancing (various dance styles), looking at where I can next fly to and contemplating which TV series I can next binge on!
I am a highly accomplished technical specialist, having spent the last 20 years helping private and public sector organisations realise their business potential through intelligent use of IT solutions.
Most recently I developed multiple award winning CRM systems underpinning multi-million pound contracts in the financial services sector. I now want to help small to medium sized businesses sort their business systems, properly.
I’m a qualified archaeologist and have a passion for bad B movies and all things motor sports.
I have always had a strong customer focus in the roles I have had over my working life; starting as cashier, then a savings and mortgage advisor with the Halifax Building Society in the 80s and 90s.
The organisation at the time, whilst a major UK financial institution, did give ‘local lads’ like myself the opportunity to develop a career, and the creep of computerisation into all aspects of the society’s operations gave me the chance to move into a junior analyst role at ‘Head Office’, a traditional route for IT career progression at the time.
Moving to more recent times, I have enjoyed a number of IT support roles in the facilities management industry with a focus on supporting a variety of CRM systems for large companies such as Bank of Ireland, Lloyds Banking Group, and Anheuser-Busch InBev
I have always considered IT Support as not only a technical role but a customer services role and I bring this approach to the way we service our customers at All My Systems
My main hobby is playing my cornet, and I have been an active member of the brass band movement for over 45 years. A recent acquisition of a camper van and a grown up family also allows myself and my wife time to enjoy cycling, walking and photography.