What we do
All My Systems is an IT consultancy offering system connectivity and delivering customer insight.
Mark Pullar MSc MBCS
My 12 years’ expertise in IT and senior management roles enable me to troubleshoot your complex business problems and deliver long term solutions through technology.
I develop trusted partnerships with business owners who value the impact that a happy team has on improving productivity and achieving business goals.
As well as being a Professional Member of BCS, the Chartered Institute for IT, I have an MSc in Information Systems Management covering IT strategy, professional ethics and governance. I’m also a Microsoft Certified Professional in Microsoft Dynamics CRM with experience of implementing and configuring Microsoft Dynamics CRM and producing meaningful Microsoft CRM reports.
When I’m not growing the business I’m spending time with my family enjoying the outdoors, playing squash, reading plenty of books, writing articles to share knowledge, and generally getting the most out of life!
ETHICS and a holistic approach
Underpinning everything we do here at All My Systems is a strong belief in placing equal value on the human and technical needs of systems in organisations – it’s called the socio-technical approach.
ETHICS stands for Effective Technical and Human Implementation of Computer Systems and I closely followed the work of its founder, the late Enid Mumford. Having practiced these techniques in large organisations along with other agile and holistic based approaches with highly successful results, I now want to bring the approach to benefit small and medium sized organisations.
My 15 years’ expertise of continuously delivering customer service excellence in the Higher Education sector enables me to ensure we meet your expectations in a customer/supplier relationship.
As a business, the customer is at the heart of everything we do, my role in the team is to oversee the customer experience, making sure that all our customers are happy, and that we’re on track with their projects. I also have a real passion for designing better business processes and streamlining workflows to remove ‘pain points’.
I get a real sense of satisfaction when customers report back to us the amount of time their improved processes have saved them or how it’s improved their service to their customers.
When I’m not working I’m in wellies, walking the dog or looking after our horses and goats, and spending as much time outdoors as possible.
I’ve been working with websites and technology for over 15 years. Making technology work for people is the thing which is common throughout my work.
CRM systems give great scope to the digital marketer. Customer’s details, preferences and history can be stored and used to make intelligent decisions about what type of marketing would be most appropriate to send. CRMs also give exciting scope for automation, giving users more time and allowing broader reach.
I’m trained in Click Dimensions, a marketing automation tool for Microsoft Dynamics CRM
At All My Systems my work includes
- CRM development
- Using CRM systems for digital marketing
- Email marketing and automation using a CRM
I get a genuine buzz from problem solving the process and systems issues that face businesses small and large. As a Business Analyst at All My Systems I enjoy building the right technical solution based on a deep understanding of what makes your business unique.
For over 10 years as an IT professional I’ve worn many hats including development, teamwork, strategy and infrastructure. I started my career as a software developer making use of a Masters Degree in Software Engineering before progressing to roles that focus on the strategic aim of of how IT can support business. I am equally at home talking about the ‘bigger picture’ as I am getting into the ‘nitty gritty’ of development work and find being able to do both really does help build lasting solutions.
Finance and Marketing Administrator
I’ve been working in office administration for 35 years and what a difference I have seen. From manual typewriters, then electric to DOS based computers. After a career break to look after my two children I ventured out into the marketplace again and discovered Windows! Since then I’ve learnt much about computers and software and how much easier office administration is when using well-made, powerful programs.
I’ve always been a bit of a perfectionist; I enjoy being organised and love to be involved in keeping admin and marketing running smoothly. I like to be a friendly and efficient voice at the end of the phone when a client rings with a query or a new lead calls.
I enjoy today’s marketing as it’s so much more than just newspaper/magazine adverts – with the world of social media businesses can promote themselves constantly, but it’s important to get the balance correct and to offer information that people want to read. Trying to get your message across in a few words isn’t always easy but it keeps you on your toes and your creativity flowing.
My role at All My Systems is to help keep the finance systems running efficiently using both Microsoft Dynamics CRM and our finance system. In addition, I assist with marketing and enjoy the challenge of creating text and images for social posts.
Business Development Consultant
I have worked in sales for over 30 years and I am an advocate of helping companies achieve their potential. It is about minimising risks to the business, overcoming obstacles and enabling staff. Reducing time spend on non-productive tasks and processes.
I’ve previously worked in companies of varying sizes that don’t seem to understand that people and customers form the lifeblood of the business. That technology, used properly, is a tool that can be used to enhance the work experience and increase customer satisfaction. If both of these are happy, then you are a long way to succeeding.
Whist not at work, I try to keep fit by cycling and with my two children now grown up, I’ve become more involved in the local community much to the exasperation of my long suffering partner.
I have over 5 years working in project management working on a range of software projects.
These include payment systems for councils & marketing automation projects for large multi national companies. When not working I enjoy spending time with my young children, box sets, cooking & reading.
With coming up to 20 years’ experience in various analyst type roles I have a lot of experience in understanding how business tick.
For the last 10 years I’ve been working for a SME sized charity and for the last five of those years having full responsibility for CRM, so I have experience of implementing systems including various iterations of Dynamics CRM. I’m very much looking forward to passing all the learning and knowledge I’ve gained, both the successes and failures, to other organisations to hopefully steer their implementations in the right direction.
I am currently certified as a Microsoft Certified Solutions Expert in Business Applications, which incorporates Dynamics CRM.
I’m also a dad of two little girls, which in turns means I am up to date with the exploits of Peppa Pig and the Paw Patrol.