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ETHICS Series: Mapping your business processes for a more efficient and effective system

How can you replace an existing system with a new system when you don’t know exactly how the existing system works?

Mapping business processes is a part of requirements analysis, and is one of the most difficult but most important tasks of implementing an information system. Its difficulty is based on the size and complexity of the system being implemented, and the ability of users to specify their requirements. A system with multiple shared databases crossing different functional areas or global locations will clearly be a complex implementation, compared to a simpler implementation where a system with a single database is operated in one department […]

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What steps does the customer take on their journey with your business?
Customer Lifecycle – What do Amazon do?

It’s worth taking the time to sit down and think about the journey a customer has with your business as part of the customer life cycle.

Who do they speak to and when? What correspondence do they receive? We use Amazon as a case study.

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There's more lurking behind your CRM and finance systems than you think
Finance and Billing systems

You create your customers, issue and track invoices, log and monitor purchases and run your company reports.

We’ll shed some light on your finance and billing systems, there’s more behind there than you think…

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